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461c7c99-92af-4ac5-8748-53b783d6b5f2
1. Basic Information
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2. Training Content
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FedCCDBG
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3. Delivery Info
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4. Document/Summary
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Summary
This course provides actionable strategies and techniques for use when dealing with difficult people. This course will teach providers how to handle situations without raising the temperature and proven techniques that they can use to keep tempers from boiling over. As you have no doubt experienced, tensions are running high. Now, more than ever, it is important to be proactive and 'lower the temperature' to prevent situations from escalating. In this course, we examine real world incidents and discuss proven techniques to help prevent unnecessarily escalating a situation.
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